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FAQ

Do we ship products internationally?

Yes, HOLDFLIX serves as a global provider catering to customers across the world.

If I order multiple products, can they be shipped in the same package?

To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

I’ve put down the wrong shipping info/size order/variant order! What do I do?

Prevention is this best protocol for this scenario. Please, triple check that all information submitted is correct when following the purchasing process. If you do happen to make an error, please Contact Us as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.

HOW DO I TRACK MY ORDERS?

We have a tracking code for all our orders so you know where your order is!
When you receive the tracking number You can Track Your order

Our Christmas Promotion are coming early this year !!! Dismiss